Transcription Accuracy – Quality Management & Control

Transcribing patient information accurately is the core of our business model. Bringing best practices in total quality management from a number of different industries, AtoZ Transcription Services is setting new standards of excellence in medical transcription. For many of our current customers, accuracy levels approach 99%.

How do we obtain such high-quality standards?

At AtoZ Transcription Services, principles of total quality management are ingrained in all aspects of transcribing patient information. For example, AtoZ implements a 3-tier quality control process. After each medical transcriber (MT) completes his/her work, an editor checks each document for errors. Once the editor has approved the file, then a proofer, a person with a medical background, evaluates the file. Once the proofer approves the file, it is sent to the physician. After the transcriptions are sent to the physician, our team no longer has access to these files.